Returns & Refund Policy

At LifeCube, we are committed to providing high-quality professional wellness and cryotherapy equipment. Due to the nature, size, installation and configuration of our products, our returns and refund process may differ from that of standard consumer goods.

Please read this policy carefully before making a purchase.

Standard Returns

Once a LifeCube product has been delivered, installed and set up, we do not accept returns or provide refunds for non-defective products simply because a customer has changed their mind or no longer wishes to keep the product.

Our products may involve installation, setup and configuration specifically for the customer's requirements. For this reason, products that have been installed and set up are not eligible for a standard return or refund, except where otherwise agreed by LifeCube or where required under applicable law.

Faulty or Defective Products

If you believe that your LifeCube product is faulty or defective, please contact us as soon as possible.

To report an issue, please email:

mehdi@life-cube.de

Where possible, please include:

• Your name and order details
• A clear description of the issue
• Photographs or videos showing the fault, where applicable
• Any other relevant information that may help us assess the issue

LifeCube will review the reported issue and aim to respond or begin addressing the matter within 24–48 hours, where possible.

Assessment and Resolution

Each reported issue will be assessed based on the nature of the fault, the condition of the product and the circumstances surrounding the issue.

Depending on the assessment and the applicable circumstances, LifeCube will determine the appropriate resolution. This may include:

• Repair
• Replacement
• Collection of the product
• Another appropriate resolution

The available resolution may depend on the nature of the issue, the condition of the product and any applicable contractual or legal requirements.

Return and Collection Arrangements

Please do not return or arrange collection of a LifeCube product without contacting us first.

Due to the size, value and specialist nature of our equipment, any return, collection or transport arrangement must be agreed with LifeCube in advance.

Where collection or return is considered necessary following an assessment, LifeCube will provide the relevant instructions and arrangements. Unless otherwise agreed by LifeCube or required under applicable law, the customer is responsible for any applicable return shipping, collection or transport costs.

Refunds

Refunds are not provided for non-defective products once the product has been delivered, installed and set up, except where otherwise agreed by LifeCube or required under applicable law.

Where a refund is agreed by LifeCube, or where a refund is required under applicable law, we will provide the customer with information regarding the refund process and applicable timeframe.

Any refund will be assessed based on the specific circumstances of the case and any applicable contractual or legal obligations.

Buy-Back Option

If you no longer require your LifeCube product, you may contact us to discuss a potential buy-back option.

Any buy-back is subject to an assessment of the product's current condition and other relevant factors.

A buy-back is not a standard product return and does not guarantee that LifeCube will repurchase the product or provide a refund.

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Your Statutory Rights

Nothing in this Returns & Refund Policy is intended to exclude or limit any rights you may have under applicable law.

This policy should be read alongside our Terms & Conditions and any other applicable policies or agreements relating to your purchase.